4-Star Cancun Hotel with Pet-Friendly Policies and 24-Hour Security
Amenities
La Casa Los Alcatraces offers round-the-clock security and 24-hour reception for guest peace of mind. Express check-in/check-out minimizes wait times, and VIP check-in/check-out options are available. The hotel provides a business center with professional equipment and board games for family-oriented leisure.
Accessibility
Wheelchair access is provided throughout the hotel, with raised toilets, grab rails, and lower bathroom sinks. Auditory guidance, visual aids such as Braille and tactile signs, and emergency cords in bathrooms support guests with disabilities. Pets are allowed on the premises, catering to animal lovers who travel with their companions.
Rooms
Each of the 4-star rooms includes air conditioning, a private bathroom, and a tea and coffee maker. Guests have access to a refrigerator, microwave, and coffee machine inside the room. The rooms offer a private entrance, seating area, and a work desk for convenience.
Transportation
The hotel is located 15 km from Cancún International Airport and a 7-minute walk from Cancun Bus Station. Parque las Palapas is 200 metres away, and Cancun Government Palace is 500 metres from the property. A paid airport shuttle and car hire services are available for guests.
Services
Laundry services, dry cleaning, and ironing are provided on-site through the hotel. Daily housekeeping and luggage storage facilities are available for guest convenience. The concierge service assists with tour bookings and currency exchange at the front desk.
Highlights
Security: 24-hour security and CCTV monitoring
Pets: Allowed on premises
Accessibility: Wheelchair accessible with Braille and tactile signs
Check-in: Express and VIP check-in/out
Business: Business center available
Rates & availability calendar
See current prices and availability for your chosen dates!
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable